Aspen Village Inn
P.O. Box 100
111 Windflower Avenue
Waterton Park, Alberta
T0K 2M0
Phone: (403) 859-2255
Toll-free: 1-888-859-8669
Fax: (403) 859-2229
reservations@aspenvillageinn.com

Aspen Village Inn: Customer Satisfaction Survey



Customer Satisfaction Form
First Name: Last Name:
Email: Room Number:
Your Check In Date was:
Your Check Out Date was:
Please rate your guest experience from 1 (Very Poor), 2 (Needs Improvement), 3 (Good) to 4 (Excellent): (If any fields are not applicable to your stay please just leave the option blank and proceed to the next question)
Checking In
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
How was your welcome upon arrival?
How would you rate the accuracy of your reservation?
How would you rate the speed of your check-in?
Your Room
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
How would you rate the cleanliness of your room?
How would you rate the upkeep of your room (for instance, no burnt out light bulbs, appliances in working order, etc...)?
How would you rate the comfort level of your room?
Checking Out
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
How would you rate the accuracy of your billing?
How would you rate the speed of your check-out?
Employee Hospitality
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
How would you rate the friendliness of our employees?
How would you rate our employees on their knowledge and ability to assist you with your questions?
Issues
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
Did you encounter any issues during your stay with us?
If yes, please explain your issue:
Did you inform our staff about the issue?
If yes, please explain how our staff attempted to resolve the issue:
Did you feel that our attempts to resolve the issue were satisfactory?
If no, please explain what could have been done to help resolve the issue:
General
1 (Very Poor) - 2 (Needs Improvement) - 3 (Good) - 4 (Excellent)
What was your purpose for this stay?
How would you rate your overall experience with our hotel?
Would you recommend this hotel to others?
If you chose "No" or "Possibly", please explain what we can do to help ensure your return:
Keep me updated on the specials, promotions and events for this hotel and other Waymarker Hospitality properties?
How did you hear about us?
If you heard about us through the internet, could you please indicate a more specific location, for instance a Google search, Facebook, etc.?:
We want to hear from you on what we did right and how we can be better. Please add any additional comments regarding your stay with us:

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